Q: Which areas do you service?
We provide professional cleaning services across Melbourne and its surrounding suburbs.

Q: Are your cleaners insured and trained?
Yes, our team is police checked, fully insured and trained professionals committed to delivering high-quality cleaning services.

Q: Do you offer a satisfaction guarantee?
Absolutely. We stand by our work and offer a satisfaction guarantee. If you're not happy with any aspect of our service, we'll revisit and address the issue promptly.

Q: What does your end of lease cleaning service include?
Our comprehensive end of lease cleaning covers all rooms, including kitchens, bathrooms, living areas, and bedrooms. We also offer additional services like carpet steam cleaning, window cleaning, and oven cleaning upon request.

Q: Do you provide a bond back guarantee?
Yes, we offer a bond back guarantee. Our cleaning services are designed to meet real estate standards, ensuring you get your full bond back.

Q: How much notice is required to book a service?
We recommend booking at least 3-5 days in advance to secure your preferred date and time. However, we also accommodate last-minute bookings based on availability.

Q: What carpet cleaning methods do you use?
We use hot water extraction (steam cleaning) techniques, which are effective in removing dirt, stains, and allergens from carpets.

Q: How long does it take for carpets to dry after cleaning?
Typically, carpets take between 4 to 6 hours to dry completely.

Q: Can you remove all types of stains?
While we have a high success rate in removing common stains, the outcome can depend on the stain's age and type. We'll assess and treat each stain with the appropriate method.

Q: What areas are covered in your spring cleaning service?
Our spring cleaning service is a thorough top-to-bottom clean, including dusting, vacuuming, mopping, kitchen and bathroom sanitisation, and more. We tailor the service to meet your specific needs.

Q: Do I need to be home during the cleaning?
It's up to you. Many clients provide access to their homes and return once the cleaning is completed.

Q: How often should I schedule a spring cleaning?
We recommend a deep spring cleaning at least once or twice a year to maintain a healthy and clean living environment.

Q: What does your post-construction cleaning entail?
Our post-construction cleaning includes the removal of dust, debris, and residues left after construction or renovation. We clean all surfaces, windows, and fixtures to make the space move-in ready.

Q: Are your cleaners equipped to handle construction dust?
Yes, our team uses specialised equipment, including HEPA-filter vacuums, to effectively remove fine construction dust and ensure a thorough clean.

Q: How soon after construction can cleaning be scheduled?
We can schedule cleaning as soon as the construction work is completed and the site is safe to enter.